Refund Policy
Last updated: 21.10.2026
Micro Chat paid plans are sold through Paddle.com, our merchant of record. Paddle processes payments, issues invoices and handles refunds.
1. 14-day refund
If you are not satisfied, you can request a full refund within 14 days of any payment (the first purchase or a renewal). No reason is required.
2. How to request a refund
Use the link in the payment receipt email from Paddle, or find your order at paddle.net. You can also write to us and we will process it for you.
3. After a refund
After a refund the subscription is cancelled and your account returns to the free plan. Files above the free plan limit are locked and deleted 7 days later unless you delete files to fit the free limit. Money is returned to the original payment method; the timing depends on your bank.
4. Cancelling without a refund
You can cancel at any time in the extension settings (“Manage subscription”). The plan stays active until the end of the paid period and will not renew.